Discuss at least one value-adding service delivery strategy that you have included or could include in your strategic initiative action plan.Personalized Service Delivery Strategy

Strategie for Personalized Service Delivery

A study in The Journal of Business Research 2020 found that personalized service delivery strategies significantly improve customer satisfaction (Wang and al. 2020). The ability to personalize products and services can be used to suit the needs or preferences of customers. A retail shop could look at customer purchases to suggest tailored products, while a bank might offer personalized financial planning services that are tailored for customers based on their unique financial circumstances. Personalized service delivery is a great way to save costs and increase efficiency. A case study published in the Journal of Services Marketing in 2021 found that a healthcare organization was able to reduce patient wait times and improve resource allocation by implementing a personalized appointment scheduling system (Park & Kim, 2021).

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